Ryedale District Council

Change of circumstances

Providing information and advice on when and how local residents are required to notify the council about a change in circumstances, which may effect their entitlement to other council services.

If you are moving house within Ryedale or moving into the District, please let us know.

Register to vote

  1. Go to the GOV.UK Register to Vote page. It is quick, easy and free
  2. Fill in your name, address, date of birth and a few other details. You’ll also need your national insurance number, which can be found on your national insurance card, or in official paperwork such as payslips, or letters about benefits or tax credits. Can't find your NI Number?
  3. Look out for a confirmation letter to advise you further

More information is available on our "Voting Information" webpage.

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Council Tax

If you move house and wish to inform the Council, please complete an online change of address form.

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Housing Benefit and Council Tax Support

Types of changes you need to tell us about
It is important to tell us about any change in your circumstances which may affect your entitlement to Housing Benefit and Council Tax Support. This will enable Benefit Services to re-assess your claim accordingly and make sure you receive your correct entitlement to benefit/support. In some cases, it may be necessary to stop your claim for Housing Benefit and Council Tax Support and ask you to complete a new application form. There are many different types of changes that we need to know about and some examples are given below.

  • When there is a change in any type of income of any member of the household, either an increase or a decrease
  • When there is a significant change in the amount of savings/capital held by any member of the household, either an increase or a decrease
  • When a member of the household moves to another address, either temporarily or permanently
  • When someone else moves into the household
  • When the whole household moves to another address
  • When a member of the household dies
  • When a new child is born
  • When there is a change in the amount of your rent, either an increase or decrease
  • When there is a change in the number of hours worked by any member of the household, either an increase or a decrease

When you need to tell us?
You must tell us as soon as the change in your circumstances occurs, or within one calendar month of the change occurring, otherwise you may lose benefit and support entitlement or there may be an overpayment of benefit which will need to be repaid to the Council. Even if you are waiting for documentary evidence to provide in support of the change which has occurred, you should tell us about the change straight away and provide any further information when it becomes available.

What you need to tell us and how?
You should confirm details of any changes of circumstances via the online form within one calendar month of the change occurring. We need to know details of what change has occurred and the exact date on which it occurred.

What happens when we receive details of the change?
Your claim will be reassessed to take into account the details that have changed and you will be notified in writing of how your benefit and support entitlement has been affected. Where the change means that more benefit or support is payable, the claim will only be reassessed from the Monday following the date of the change, if Benefit Services has received details of the change within one calendar month. Where the change means that less benefit or support is payable, the claim will be reassessed from the Monday following the date of the change, regardless of when Benefit Services has received details of the change.

What will happen if you don't tell us at the relevant time?
If Benefit Services does not receive details of a change in circumstances within one calendar month of the date on which the change occurred and the change means that more benefit is payable, the claim will only be reassessed from the Monday following the date on which the details are received. This means a loss of benefit entitlement. However, if Benefit Services does not receive details of a change in circumstances until some time after the date on which the change occurred and the change means that less benefit and support is payable, the claim will be reassessed from the Monday following the date of the change. This means that there may be an overpayment of benefit which will need to be repaid to the Council.

Changes you need to tell us about if you receive Pension Credit
For people receiving Guarantee Pension Credit or Savings Credit, any changes relating to income or capital must be reported to the Pension Service. There are only certain types of changes that must be reported directly to the Benefits Services at Ryedale within one calendar month of the date on which the change occurred. Details of these changes are given below.

Guarantee Pension Credit

  • Changes to your tenancy, for example an increase in the amount of your rent charge.
  • If anyone aged 18 years or over moves into or out of your household.
  • Changes to the income of anyone aged 18 years or over living in your household.
  • If any member of the household is absent from home where the absence is likely to exceed 13 weeks.

Savings Credit

  • Changes to your tenancy, for example an increase in the amount of your rent charge.
  • If anyone aged 18 years or over moves into or out of your household.
  • Changes to the income of anyone aged 18 years or over living in your household.
  • If any member of the household is absent from home where the absence is likely to exceed 13 weeks.
  • Changes relating to dependant children.
  • Changes to Child Tax Credit.
  • Changes to Child Benefit.

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25 May 2017: We are currently unable to process credit and debit card payments online and over the phone due to an issue with our payment system. We are working to resolve this as soon as possible. We apologise for any inconvenience.

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